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FAQs
When filling out the return or exchange request you will specify which shipping method you want to use to return the product. Once you have completed the process you will receive an email with all the information and the steps you need to follow next.
Yes, when you complete the exchange request you can choose the reason for the exchange and select the new product. You will receive the new order within a few days, not weeks! Without waiting for your returned order to arrive back with the store before you can receive the new one.
Once you have completed the request, you will receive your money back in just 6 seconds.
No, you just need to check that the shop where you want to make your return or exchange is activated and you can make the request directly with us.
Yes, we help you with everything related to the logistics of your returns and exchanges so that you can manage the whole process with us.
Reveni integrates with the most relevant ecommerce platforms (Shopify, PrestaShop, Magento, Woocommerce, etc) and also via API.
Yes, if you require, you will have access to all the information regarding returns and exchanges made in your ecommerce store. In addition, you will have access to different metrics that will help you measure the impact of Reveni on your shop.
Yes, you can customise various aspects to offer a look and feel totally in line with your brand image.
During the exchange request process, the customer chooses the preferred shipping method. Once the request has been completed, they receive an email with all the steps to follow to return the product correctly.
Upon completion of the exchange request, the shop receives the order to ship the product, so you receive it within the standard timeframe set out in your shipping policy.
During the return request process, the customer chooses the preferred shipping method. Once the request has been completed, they receive an email with all the steps to follow to return the product correctly.
If they choose the instant refund option, the customer will have their money back in as little as 6 seconds.
The activation process is simple and quick, so you can start offering flexible returns and exchanges to your customers in just a few hours.
Reveni is a solution that helps ecommerce companies offer an exceptional experience in their returns and exchanges process thanks to instant refunds and exchanges.